Leadership and the communication feedback loop: in the past few years I have facilitated quite a few “interventions”. This is where I mentor leadership teams to know how to communicate more effectively. This sounds so basic. However, I have discovered that many people do not know how to listen & hear each other. It is much more complex than answering the simple questions of what I need from you, to how will I know that you are clear about my intentions & not only what I say. It is interesting that one needs to go deeper to explore mental maps-how they see themselves, their status, and their sense of fairness,. Also how they feel uncertainties, ambiguities of their needs, and their unspoken desires and expectations. The lesson learned is that leaders spend little energy and desire to learn how to communicate with their direct reports and others. This is where the failure of effective leadership in organizations begins. Unfortunately, I see many more interventions coming in the many layers of the organizations that I am currently working to enhance and strengthen. This exists in teams too. This is very much an organizational culture phenomenon that needs to be addressed in leadership development. This requires our four bits of intelligence of PQ, IQ, EQ, and SQ! What do you think?
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